Seventy enquiries a week, and two people behind the counter.
A cake studio answers the same seven questions all day: prices, hours, delivery, lead time, vegan options, allergens, and anything custom. This is the inbox that answers them without a person, and hands over the moment a question needs one. You are the owner here: play the morning, take over a thread, and switch a rule off to see what happens without it.
SimulationMessages arrive on a simulated clock and the replies come from a real rule engine running in your browser, not from a language model. Nothing is sent anywhere. The production build answers the same questions with a model behind these rules, and keeps this queue as the place a person steps in.
Inbox
Sorted by who needs a person first, not by who messaged last.
Nothing has arrived yet. Press play, or skip to the end of the morning.
What the demo is showing
The rules
- Eight rules answer the questions this studio gets every day, in priority order.
- A question outside the rules gets one honest fallback, and the second one goes to a person.
- Allergens and custom work are handed over immediately, because guessing is worse than waiting.
- Switch a rule off above and the fallback takes over from that point, not retroactively.
The person
- Taking a conversation over stops the rules answering it, immediately and visibly.
- Handing it back clears the miss count, so a second chance starts clean.
- Every bot reply names the rule that sent it, so nobody has to guess why a customer got that answer.
- The queue is sorted by who needs a person, not by who messaged last.